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Job description
Customer Development (CD) Operations is responsible for a smooth and cost-effective operation between the company, customers, and specific third parties. The key challenge of the role is to develop consistent and coherence day-to-day operations of the CD function, thus enabling account, field and customer marketing teams to focus on core sales roles. The key responsibilities in this role include: ALIGNMENT WITH TRADE STRATEGY Support setting the process and contribute to the definition of: • National Trade Strategy • Customer Value Assessment • Trade Terms Structure • Coordinate Pricing BUSINESS PROCESSES AND OPERATING GUIDELINES Ensure smooth processes are in place to deliver: • Retail Strategy • CD input into Sales & Operations (S&OP) • Annual negotiation strategy • Operation Committee and assortment • Set up and structure all CD business meetings • Sales Force Incentives (SFI) for Field Sales team METHODS, TOOLS, SYSTEMS AND DATA Maintain and implement supporting tools (legacy CD IT tools as well as new developments) • Customer Hierarchy • Sales reporting model • Effective Feet on Street (EFO) data • Support Customer Service COMMUNICATION, INFORMATION AND TRAINING • Manage and facilitate internal and external Customer Development (CD) communications • Provide all Customer Development (CD) information to Field Sales, other CD roles and other departments • Identify needs and roll out training programs • Design and implement sales incentives model 3RD PARTY MANAGEMENT & IN-STORE EXECUTION • Manage contracts and execution of merchandising agencies providing in store • Execution and data measurement • Responsible for distribution of Point of Purchase (PoP) materials • Monitor and improve CD Overheads • Manage CD National and local events

Required Skills and Competencies

• Minimum of two (2) to three (3) years work experience within the Customer Development (CD) function

• Experience within the FMCG Sector is required

• Experience in designing and managing processes

•Experience in Business planning and project management

•Communication and interpersonal skills

•Proficient in using Microsoft office suite

•Analytic skills

Desired Personal Attributes
• Bias for action
• Accountability and responsibility
• Building talent and teams
• Growth mindset
• Consumer and customer focus

Prerequisites (minimum requirement)
Bachelor of Science (BSc) - Second Class Lower
2 - 3 years

Job Summary
Job Title: CD Operations Assistant Manager,...
Reference Number: PP003
Industry: FMCG
Specialization: Sales
Location: Nigeria, Lagos, Lagos
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