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Job description
Customer Development (CD) Operations is responsible for a smooth and cost-effective operation between the company, customers, and specific third parties. The key challenge of the role is to develop consistent and coherence day-to-day operations of the CD function, thus enabling account, field and customer marketing teams to focus on core sales roles. The CD Operations Manager will interface with the following stakeholders: Channels & Categories Development Account Management Finance Customer Service Marketing Your key responsibilities include: ALIGNMENT WITH TRADE STRATEGY Support setting the process and contribute to the definition of: National Trade Strategy Customer Value Assessment Trade Terms Structure Coordinate Pricing BUSINESS PROCESSES AND OPERATING GUIDELINES Ensure smooth processes are in place to deliver: Retail strategy CD input into Sales and Operations (S&OP) Annual negotiation strategy Operation Committee and assortment Set up and structure all CD business meetings Sales Force Incentives (SFI) for Field Sales team METHODS, TOOLS, SYSTEMS AND DATA Maintain and implement supporting tools (legacy CD IT tools as well as new developments) Customer Hierarchy Sales reporting model Effective Feed on Street (EPO)data Support Customer Service COMMUNICATION, INFORMATION AND TRAINING Manage and facilitate internal and external Customer Development (CD) communications Provide all Customer Development (CD) information to Field Sales, other CD roles and other departments Identify needs and roll out training programs Design and implement sales incentives model 3RD PARTY MANAGEMENT & IN-STORE EXECUTION Manage contracts and execution of merchandising agencies providing in store Execution and data measurement Responsible for distribution of Point of Purchase (PoP) materials Monitor and improve CD Overheads Manage CD national and local events

Required Skills and Competencies

Minimum of three (3) to five (5) years work experience within a Customer Development function.

Experience within the FMCG Sector is required.

Experience in designing and managing processes

Experience in business planning and project management

Analytical skills.

Communication and interpersonal skills

Desired Personal Attributes
Bias for action
Accountability and responsibility
Building talent and teams
Growth mindset
Consumer and customer focus

Prerequisites (minimum requirement)
Bachelor of Science (BSc) - Second Class Lower
3 - 5 years

Job Summary
Job Title: CD Operations Manager, West Africa
Reference Number: PP002
Industry: FMCG
Specialization: Sales
Location: Nigeria, Lagos, Lagos
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